Managed IT services
Santre supports your people and manages the devices, Microsoft 365, networks, phones, security and backups your business depends on. You get one team to call, clear ownership and a practical plan for what comes next.
Flat per-user Month-to-month Scope and pricing in writing.
What we manage
Managed IT should cover more than computers and support tickets. Santre brings your devices, Microsoft environment, network, communications, security and backups into one managed environment.
Getting started
Santre begins by understanding what you have, who currently manages it and what needs attention. The transition is planned and documented before ongoing management begins.
Clear scope
Your Managed IT agreement documents the systems Santre will manage, the responsibilities included and any work priced separately. You know what is covered before service begins.
Included every month
8 services
Added to the monthly scope when required
8 services
Quoted before work begins
8 services
Scope, responsibilities and pricing are documented in writing.
When you choose Santre as your Fully Managed IT provider, you receive a cyber-insurance readiness review and 24 months of Managed SIEM service at no additional service fee.
Understand whether your current technical controls align with what cyber insurers commonly ask about.
Gain greater visibility into security activity across the systems covered by your agreement.
Frequently asked questions
Santre takes primary responsibility for the technology included in your agreement. This can cover employee support, devices, Microsoft 365, networks, security, backups and vendor coordination.
Yes. We coordinate the transition, collect available documentation and access, review your environment and identify anything that needs immediate attention.
Employees contact the Santre service desk through the agreed support channels. We troubleshoot the issue, coordinate with outside vendors when needed and keep the employee informed.
Yes. Santre provides remote support and scheduled or required onsite assistance based on your location and written service scope.
Yes. We can manage users, devices, networks and technology across multiple locations. Each location and its requirements are documented during the assessment.
No. Your agreement clearly identifies the services, users, devices and locations included each month. Advanced services, equipment and project work are quoted separately when required.
Santre's Managed IT service is month-to-month. The scope, responsibilities and pricing are documented in writing before service begins.
Qualifying new Fully Managed IT clients receive a cyber-insurance readiness review and 24 months of Managed SIEM service at no additional service fee. Coverage, log sources, retention and post-offer pricing are defined in the agreement.
